Shipping Policy
Effective Date: February 7, 2025

Welcome to ExquisiteGemm! We want to ensure that you have a smooth and pleasant shopping experience with us. This Shipping Policy outlines our shipping practices, including processing times, delivery options, and costs. Please read this policy carefully to understand how we handle your orders and what you can expect when ordering from ExquisiteGemm.

1. Order Processing Time

At ExquisiteGemm, we strive to process all orders as quickly as possible. Once your order is placed, we will typically process and ship it within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

  • Business Days: Monday through Friday, excluding public holidays.
  • Order Confirmation: After you complete your order, you will receive an order confirmation email with your order details. This confirms that we have received your order, but it does not mean that the order has shipped yet.
  • Processing Time: The processing time includes picking, packing, and preparing your order for shipment. We aim to ship all orders within the specified time frame, but please note that processing times may be delayed during busy seasons (e.g., holidays, sales events).

2. Shipping Methods

We offer a variety of shipping options to meet the needs of our customers. Depending on your location and preferences, you can choose from the following delivery methods:

  • Standard Shipping: This is the most economical option, typically taking 5-7 business days for delivery within the United States. International shipping times may vary depending on the destination.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options that can deliver your order within 2-3 business days within the United States. Please note that expedited shipping is subject to availability and additional charges.

  • International Shipping: We are happy to ship internationally to select countries. International shipping times generally range from 7-14 business days depending on the destination. Please note that international shipping costs will be higher and may be subject to customs delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, the weight and size of your order, and the selected shipping method. Shipping costs may vary depending on your location and the products in your cart.

  • Free Shipping: We offer free standard shipping for orders over a certain amount within the United States. The minimum order amount for free shipping will be clearly displayed during checkout.

  • Shipping Fees for International Orders: International customers will be responsible for any applicable customs fees, taxes, or duties that may be imposed by their country’s customs office. These fees are separate from the shipping costs and are not included in the prices displayed during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information so that you can monitor your shipment’s progress. You can track your order by clicking on the tracking link provided in the email or by visiting the carrier’s website. Please allow 24-48 hours for tracking information to be updated in the system after the order has been dispatched.

  • Track Your Order: You can check the status of your shipment directly via the tracking number provided, or you can contact our customer service team for assistance.

  • Delayed Shipments: Occasionally, shipping delays may occur due to reasons beyond our control, such as weather conditions, natural disasters, or carrier delays. In such cases, we will do our best to keep you informed and work with the carrier to resolve the issue.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical shipping address when placing your order.

  • International Restrictions: While we are happy to ship to many countries worldwide, there are some countries where we are unable to fulfill orders due to shipping restrictions. If we are unable to ship to your location, we will notify you promptly and cancel your order.

  • Address Issues: Please ensure that the shipping address you provide is correct and complete. Any errors in the shipping address may cause delays or undelivered packages. We are not responsible for lost or delayed orders due to incorrect shipping addresses.

6. Delivery Timeframes

Delivery timeframes are estimates and not guaranteed. The actual delivery time may vary depending on several factors, including:

  • The shipping carrier’s transit times.
  • The location of your delivery address.
  • Local weather and traffic conditions.

We make every effort to ensure timely delivery, but please allow for extra time during busy seasons, holidays, or unforeseen delays. If your order has not arrived within the estimated time, please contact us, and we will investigate the status of your shipment.

7. Lost or Damaged Shipments

While we take every precaution to ensure your order is shipped safely, sometimes shipments can be delayed, lost, or damaged during transit. If your order is damaged or lost, please follow these steps:

  • Lost Shipments: If your order has not arrived within the estimated delivery time, please contact our customer service team. We will help track down your shipment and file a claim with the carrier if necessary.

  • Damaged Shipments: If your order arrives damaged, please contact us immediately and provide photos of the damage. We will work with you to resolve the issue by offering a replacement or a refund, in accordance with our Refund and Return Policy.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase from ExquisiteGemm. If you need to return or exchange an item, please refer to our Refund and Return Policy. You can return most items within 30 days of receiving your order, provided they are in original condition and packaging.

  • Return Process: Please contact our customer service team at info@exquisitegemm.com to initiate a return. We will provide you with the necessary instructions and a return authorization number.

  • Exchange Process: If you wish to exchange an item, please let us know as soon as possible. Exchanges are subject to product availability and are handled according to our Return Policy.

9. Customs, Duties, and Taxes (International Orders)

For international customers, please be aware that your order may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. These charges are assessed by your local customs office and vary by country.

  • Customs Delays: Customs processing may cause delays in the delivery of international orders. We are not responsible for any delays caused by customs clearance.

  • Customs Fees: ExquisiteGemm does not cover any customs fees, duties, or taxes. Please check with your local customs office for specific information about charges before ordering.

10. Customer Support

We are committed to providing exceptional customer service. If you have any questions or concerns regarding your shipping, please do not hesitate to contact us. We are here to assist you and ensure that your shopping experience is smooth and enjoyable.

ExquisiteGemm
Email: info@exquisitegemm.com
Phone: 586-649-4822
Address: 3125 Ritter Avenue, Milwaukee, Mississippi, Wisconsin, United States

Thank you for choosing ExquisiteGemm! We appreciate your business and look forward to delivering your beautiful jewelry right to your door.