Sales Policy
Effective Date: February 7, 2025
Welcome to ExquisiteGemm! We are dedicated to providing the best shopping experience possible for our valued customers. Please take a moment to review our Sales Policy, which outlines our sales processes, including product pricing, orders, and payment terms. By purchasing products from us, you agree to the terms laid out in this policy.
1. Product Availability and Pricing
At ExquisiteGemm, we make every effort to ensure that the information on our website is accurate, including product descriptions, availability, and pricing. However, pricing errors or stock discrepancies may occasionally occur. In such cases, we will contact you to resolve the issue.
- Pricing: All product prices are listed in USD (United States Dollars) and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or any additional costs associated with the purchase.
- Product Availability: While we strive to keep our inventory updated, there may be instances when certain products become out of stock. If this happens after an order is placed, we will notify you and either offer a replacement product or provide a full refund.
2. Order Process
To place an order with ExquisiteGemm, simply browse our website, select the items you wish to purchase, and proceed to checkout. Our sales process involves the following steps:
- Product Selection: Choose the items you wish to buy and add them to your shopping cart.
- Checkout: Enter your shipping and billing information at the checkout page. Ensure that all details are accurate to prevent any delays in processing your order.
- Order Confirmation: Once your order has been successfully placed, you will receive an email confirmation with the details of your order, including an order number and estimated delivery date.
- Payment: We accept a variety of payment methods, including major credit cards and other secure payment gateways.
3. Payment Terms
All payments are due at the time of purchase. By submitting an order, you authorize ExquisiteGemm to charge your selected payment method for the total amount of the order, including any applicable taxes and shipping fees.
- Accepted Payment Methods: We accept payments through credit and debit cards, PayPal, and other secure methods offered at checkout.
- Payment Security: We take the security of your information seriously. Our payment system uses encryption and other security protocols to protect your personal and financial information.
- Order Confirmation and Charges: Once your payment has been processed, we will send a confirmation email with your order details.
4. Shipping and Delivery
We offer various shipping methods to ensure your order reaches you in a timely manner. Shipping fees will be calculated at checkout based on your location and selected shipping method.
- Processing Time: Most orders are processed and shipped within 1-3 business days of receipt. Custom or personalized orders may take longer.
- Shipping Time: Estimated delivery times will vary depending on the shipping method selected and your location. Standard shipping typically takes between 5-10 business days.
- Shipping Fees: Shipping charges are calculated at checkout based on the delivery address and the size/weight of your order. Additional shipping fees may apply for expedited shipping or international orders.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
5. Sales Tax
Sales tax is calculated based on your shipping address and applicable state or local laws. Taxes will be added to your total during the checkout process. Customers outside the United States may be responsible for any import duties, customs charges, or taxes imposed by their country’s government.
6. Discounts and Promotions
ExquisiteGemm may offer discounts, promotional offers, or coupon codes from time to time. Discounts and promotions are subject to specific terms and conditions, including expiration dates, exclusions, and product eligibility.
- Coupon Codes: Coupon codes must be applied during checkout to receive the discount. They cannot be applied to past orders.
- Sale Items: Some items may be excluded from promotional discounts or coupons. Be sure to review the terms of the offer.
7. Cancellation and Modifications
Once an order is placed, we begin processing it immediately. If you wish to cancel or modify an order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to accommodate changes. However, we will do our best to assist you.
8. Order Disputes
In the event of an issue with your order, such as a missing or damaged product, please contact our customer service team within 7 days of receiving your order. We will investigate the matter and work with you to find a satisfactory resolution.
9. International Orders
ExquisiteGemm ships worldwide. However, please note the following for international orders:
- Shipping Fees: International shipping fees will be higher and will be calculated at checkout.
- Customs Duties and Taxes: Customers are responsible for any customs duties, import taxes, or fees that may apply upon entry into their country.
- Custom or Personalized Items: International customers are advised that customs regulations may affect the delivery of customized or personalized products.
10. Contact Us
If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:
ExquisiteGemm
Email: info@exquisitegemm.com
Phone: 586-649-4822
Address: 3125 Ritter Avenue, Milwaukee, Mississippi, Wisconsin, United States
Thank you for choosing ExquisiteGemm. We are committed to providing you with excellent service and high-quality jewelry. We appreciate your business and look forward to serving you.
