Sales Policy for ExquisiteGemm

Effective Date: October 29, 2024
At ExquisiteGemm, we aim to ensure a smooth and enjoyable shopping experience for our customers. This Sales Policy outlines the terms and conditions regarding product sales, payments, and shipping for purchases made through our website.

1. Pricing

  • All prices listed on the ExquisiteGemm website are in US dollars (USD).
  • Prices may change without prior notice due to promotions, product updates, or market conditions.
  • Any applicable taxes, duties, or fees will be added during the checkout process based on your shipping location.

2. Payment Methods

We accept the following forms of payment:

  • Visa, MasterCard, American Express, and other major credit and debit cards.
  • PayPal.

All payments must be made in full at the time of purchase. Orders will not be processed until payment has been confirmed. We ensure secure payment processing through our trusted third-party payment gateways.

3. Order Processing

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • You will receive an email confirmation once your order has been successfully placed and paid for.
  • If there are any issues with your order, such as product availability or payment concerns, we will contact you via the email or phone number provided at checkout.

4. Shipping and Delivery

  • We offer domestic and international shipping. Shipping costs and delivery times will vary based on your location and the shipping method chosen at checkout.
  • You will receive a tracking number once your order has shipped.
  • We are not responsible for delays or issues caused by customs, shipping carriers, or other external factors.

5. Cancellations

  • Orders can be canceled before they are shipped. To request a cancellation, please contact us at info@exquisitegemm.com or call 586-649-4822 as soon as possible.
  • Once an order has shipped, you will need to follow our return process to obtain a refund (see Refund and Returns Policy).

6. Promotions and Discounts

  • From time to time, ExquisiteGemm may offer promotions, discounts, or special offers. These promotions are subject to specific terms and conditions, which will be outlined at the time of the offer.
  • Promotions cannot be combined with other offers unless otherwise stated.

7. Product Availability

  • We strive to maintain accurate stock levels on our website, but product availability is subject to change.
  • If a product becomes unavailable after you place an order, we will notify you and provide the option to choose an alternative product or receive a refund for the unavailable item.

8. Limitation of Liability

  • ExquisiteGemm is not responsible for any indirect, incidental, or consequential damages resulting from your purchase or use of our products.
  • Our liability is limited to the maximum extent permitted by law, and our total liability for any claim related to a purchase shall not exceed the amount paid by you for the product.

9. Contact Us

If you have any questions about this Sales Policy or need assistance with your order, please contact us:

  • Street: 3125 Ritter Avenue, Milwaukee, Wisconsin, United States
  • Phone Number: 586-649-4822
  • Email: info@exquisitegemm.com